As a software engineer and network engineer with a diverse and robust background, my goal is to contribute innovative solutions in your company, utilizing my technical skills, creative problem-solving abilities, and passion for technology. I am committed to continuous learning and staying abreast of emerging trends in development, networking, information technology, cyber security, safety and customer service aiming to create engaging and immersive experiences for end users.
Work History
- Application Engineer (ExxonMobil)
- • Perform creation and GoLive requests for Development, Staging, and Production code environments.
- • Use SCRUM and Agile methods to ensure projects stay on task and on time while flexing in work.
- • Write HTML/CSS/JS/JSON/API to develop web and mobile applications for ExxonMobil.
- • Write VBA scripts to automate reporting, data collection, data generation, and more.
- • Maintain security best practices in the database, network, and code environments.
- • Create and maintain documentation in regard to critical job functions and software changes.
- • Maintain SharePoint workflows, and operations to ensure a smooth experience for employees.
- • Ran White and Black box QA testing to ensure product releases were stable and to standard.
- Support and Operations Lead (AmeriCommerce LLC.)
- • Reviewed resumes, interviewed, hired and trained new employees.
- • Maintained the non-exempt employee time sheets and report PTO/OT to HR.
- • Lead meetings for the support department and management staff.
- • Lead a team of support agents to give clients outstanding service.
- • Implemented Zendesk Chat system integration and AmazonAWS Phone system.
- • Assisted clients with software issues and troubleshooting problems with their eCommerce store.
- • Front-end/back-end black box testing QA of new software releases for bugs and user experience.
- • Assisted clients with DNS, SSL, Site Go-Live, Domain, Security Practices, Phsishing and Social engineering training and other I.T. related issues.
- • Assisted clients with HTML5, CSS, JavaScript, Excel, Word and SEO issues.
- IT Operations (CapitalOne eCommerce)
- • Assisted clients with DNS, Domain, SSL, Server speed, Site speed, Bandwidth usage, File storage, FTP credentials and access, Website provisioning on W2k12 IIS Servers.
- • Assisted clients with general eCommerce Platform knowledge issues in regards of navigation of the dashboard to advanced systems and work-arounds.
- • Maintained a customer satisfaction of 98.9% based on over 7,000 customer surveys on personal performance.
- • Developed, lead and maintained a weekly internal training service for all employees for platform knowledge and internal I.T. knowledge
- • Created many knowledge base articles on CIDR notation, Bandwidth usage, SEO and proprietary platform knowledge to be made available to clients.
- Network Engineer (Texas-New Mexico Power)
- • Worked alone, in charge of I.T. needs of five TNMP facilities.
- • Wrote sections of the current best practices for TNMP Guide book for I.T. section.
- • Assisted employees to access the VPN and set them up in Active Directory with correct Group Policies.
- • On-call 24/7 for any situation that was required by dispatch linemen to engineers.
- • Did software and hardware upgrades for employees as needed.
- Dispatch IT Technician (Global Resources)
- • Installed POS devices, upgraded hardware, installed software, installed routers/switches/servers.
- • Trained clients on a multitude of software platforms and devices.
- • Dispatched to many different companies with specific needs all over Southeast Texas.
- • Required to work alone for extended periods of time unsupervised without assistance.
- • Created return orders for DOA devices and hardware.
- Tier II Technical Support (T-Mobile)
- • Tier 2 technical support and customer training for T-Mobile Smart Phones.
- • Became proficient at customer de-escalation strategies.
- • Utilized proprietary database to assist customers with specific phone models and troubleshooting.
- • Took phone calls, tickets and chats in regards to T-Mobile device troubleshooting.
- • Provided up-sell opportunities and issues refunds and replacement devices for customers.
Education
Certifications/Courses
- Technical Certifications/Courses
First-Line Leadership (C.J. Baxter Group), JavaScript (LinkedIn Learning/Udemy), GIT (LinkedIn Learning), SCRUM (LinkedIn Learning), SQL (Udemy), MySQL (Udemy).
- Other Certifications/Courses
Emergency Medical Technician - Basic (TX-HHS), Incident Command 100.b (FEMA), Incident Command 200.b (FEMA), Forklift Permit.
Skills
- Technical Skills
SCRUM, Agile Methodology, Project Management, GIT, HTML5, CSS3, Tailwind CSS, JavaScript, REST/SOAP API, Visual Basic for Application (VBA), MySQL, CISCO Networking, Domain Name Service (DNS), Search Engine Optimization (SEO), Internet Information Services (IIS) Web Servers, Active Directory Domain Services (ADDS), AD GPO (Active Directory Group Policy Objects), VSCode, MicroSoft PowerPoint, MicroSoft Excel, MicroSoft Access, MicroSoft SharePoint, SharePoint Workflow, Zendesk, Nintex, FatFinger, Social Engineering, Cyber Security, ETL Software (Spoon).
- Other Skills
Employee Management, Effective AI Usage, eCommerce, Employee Training, Technical Writing, IT Personnel Hiring, Department Budget Management, Customer Service, Customer Service Escalations, Public Speaking, Firefighting, CPR, Forklift Operation.
Actively Learning or Increasing Skill
ISTQB Certification, Unity Game Engine, Unreal Game Engine, RPGMaker MZ, C#, C++, Python (Increasing Skill).
Awards and Honors
- Award for Lifesaving Actions during Hurricane Harvey (Bridge City Fire Department)
- Award for Advanced Technical Writing (CapitalOne eCommerce)
- Award for Customer services (CapitalOne eCommerce)
- 1st Place Cypress Tree Writing Contest - Prose (Lamar State College)
- Honorable Mention Cypress Tree Writing Contest - Poetry (Lamar State College)
- Deans List (Lamar State College)
- Commended Status in All Areas of TAKS Standardized Testing (Bridge City High School)
- National Poetry Contest - Scholarship (Bridge City High School)